What to know about business phone systems

What to know about business phone systems


Before you start doing your research in selecting the business phone systems in London for your workplace needs, here are some important pointers that you need to know that will aid you in making that decision.

  • Premise-based PBX or hosted PBX

There are generally two types of PBX phone systems out there, one is the premise and the second one is hosted. Premise-based systems require you to place large clunky equipment in your workplace and this is obviously not a feasible option for everyone so these systems are usually seen in larger offices. Smaller companies usually go with the hosted PBX option because it saves spaces and decreases costs.

  • Expensive equipment is not needed

One way your PBX system can save your cost is by not requiring you to make expensive purchases on hardware. These systems allow for “bring your own device” features that let you use your existing hardware and save on buying expensive equipment like telephones. You can use your mobile phones and at the same time the wiring and cables that you already have can be reused or may not be even needed. The reason is that the hosted PBX systems are powered by your internet connection.

  • Boosting productivity and customer retention

With the business phone systems, you will not have to worry about missing your messages or client calls. They have handy features like call continuity and voice mail so that you can keep up to date with your messages and calls. Other features like an auto attendant are very useful because they offer a better customer experience overall and make the customer feel like they are valued. This keeps your customers satisfied and happy.

  • Workplace flexibility

Modern phone systems let the user work from anywhere and not just the office space. In fact, you do not even need an office to have a phone system, all you need is an internet connection and electric connections (unless you are virtual PBX option that is operated from your cell phone). What is more is that lets you add more members to your team and add extensions as well. You no longer have to worry about moving equipment from one location to another because of the availability of the plug and play option.

When you are choosing among the providers for phone systems in London, you will come across many types. There will be some who have been around for decades and there will be some who have been just emerged. Although experience is a positive aspect and adds credibility to a company’s name it is not advisable to choose a service provider solely based on a number of years they have been in business. Opt for a provider that focuses on business solutions.

Some providers go as far as focusing all their efforts on small and medium-sized businesses so that everyone’s needs can be addressed and all communication requirements can be met. Carefully evaluate a service before you decide to hire them and you can even call them to tell them about your workplace requirements. They can recommend you the type of service you should go for depending on the details you give them.

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